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Reliable Medical Information Services for Seamless Communication

Healthcare professionals, patients, and regulatory authorities require timely and accurate medical information to make informed decisions. A dedicated MICC ensures continuous support, enhancing transparency and regulatory compliance.

Alchemy’s MICC: Efficient and Compliant Medical Information Handling

Alchemy operates a state-of-the-art Medical Information Call Centre, manned by trained professionals who provide accurate, up-to-date medical and safety information. Our team ensures compliance with industry best practices, adverse event reporting, and regulatory requirements.

Dedicated MICC Infrastructure

Round-the-clock medical information contact center with multilingual support.

Real-Time Query Resolution

Instant response system for adverse events and medical inquiries.

Trained Pharmacovigilance Staff

Qualified personnel handling safety communication professionally.

Compliance-Centric Operations

Aligned with global health authority expectations and SOPs.

Why Choose Alchemy for MICC Services?

  • Multilingual Support for Global Reach – Seamless pharmacovigilance coverage with support in multiple languages.
  • Trained Professionals – Skilled teams ensure consistent documentation and global regulatory compliance.
  • Integrated AE Reporting – Centralized adverse event reporting for faster, accurate submissions.
  • Flexible PV Delivery Models – Tailored solutions to match the scope, scale, and timelines of each project.
18

Languages Supported

1500

Queries Managed

0.5 %
First-Call Resolution
24x7x365
availability
Testimonials

Voices of Trust

“Alchemy’s MICC setup helped us centralize safety reporting, boosting global compliance and oversight.”

Novaxis Biologics

Global Safety Head,

“With their 24/7 MICC support, we’ve had zero missed safety reports in over a year.”

Quralis Therapeutics

Safety Oversight Manager

“Our PV team became far more efficient after Alchemy implemented the MICC model tailored to our needs.”

Truvio Pharma

Regional Safety Lead,

“We trust Alchemy’s MICC to handle multilingual AE intake across our global portfolio.”

BioEmerge Inc.

Drug Safety Manager

Consult Our MICC Specialists

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